Swimming Pool Questions2018-11-06T18:07:34+00:00

You Were Probably Wondering…

How do you open a pool?

Great question! We could explain it in words but we made an awesome video instead. Check it out on our Youtube page.

When should you open a pool?

Even better question! We have a full blog post outlining when you should open your pool. For the short and sweet answer usually one week in advance of when you plan to use it is best! If you have a safety cover – open it as soon as possible. Leaving your pool closed for too long will cause the water to go green and may take weeks to get clear again.

What is included in a Full Pool Opening and Safety Cover Opening?

We like to assure our customers that our pool openings include pretty much everything to get you set up for the summer! The full list of what is included can be found on our pool opening page.

I have an attached spa – how much extra does it cost to open?

We charge an additional $75 for attached spas. The reason being the system tends to be more complicated and so we have to take more time to ensure it is set up properly.

I have solar panels – how much extra does it cost to open?

We charge an additional $50 for solar panels. Same reason as the attached spa – the system tends to be more complicated with solar panels and so we have to take more time to ensure it is set up properly.

I’ve already removed the pool cover myself – can you come to start the system?

Of course! Just make sure your water level is halfway up the skimmer line before we arrive.

Can you vacuum my pool after opening it?

Of course! We charge $123+hst for a service vacuum after the pool is opened. Talk with our office admin team after the pool is opened and they will book you in!

Will my pool be sparkling and clean after the first service vacuum?

We really wish we could say yes to this but unfortunately it all depends on the pool and how dirty it is (i.e lots of debris, green, leaves). Some pools can take multiple visits to get clean and operational – this is why we always recommend opening early!

Will you vacuum my pool if it’s green?

We can’t vacuum the pool until we can see the bottom. We can come out and do a service call ($123+hst). During the service call we will shock the pool with chlorine and scoop as much debris as we can but until we can see the bottom we are unable to vacuum. Think of it like bobbing for  apples – really hard to do if you can’t see whats in the bucket!

When should I test my water after the pool is opened?

We recommend our customers let the water circulate for a few days after opening the pool before taking their water into a pool store to be tested.

I really don’t want to wait in line at the pool store to get my water tested – can Crush do it for me?

Absolutely! You can sign up for our weekly maintenance service and avoid entering a pool store all summer!

P.S – we only take a limited amount of customers and spots fill up quickly!

What time will you come to open my pool?

Unfortunately it’s really hard for us to give an exact time of when we will be at your house. This is because we never know how long a pool will take to open until we get there! What we can do is send you an email the day before letting you know where you are on our list for the day and roughly what time we will be there at.

Do I have to be home for the pool opening?

Nope! Just make sure we have access to the backyard.

Okay I think I still want to be home though.. can you call me before you come?

Of course! Just let our admin staff know when you book the appointment and they will add a note to your file.

Since I am going to be home – can you explain to me how to use my system and take care of my pool?

Our crew members are usually working till very late in the evening making sure everyones pool is opened in time so unfortunately they can’t stay extra time to explain the system to you. However, we do offer a Pool School where one of our lead techs will come out to your house for an hour and answer any questions you have about your pool!

What is the average time it takes to open a pool?

On average its 2 hours. However this ranges from pool to pool depending on size, cover and condition of the pool.

How many visits is a Full Pool Opening?

We come 2 times for a full pool opening. The first time 90% of the work is done then we ask you to fill up the pool to the skimmer line, call us and then we will come back to start the system.

I have a safety cover is it also 2 visits?

Nope! Safety covers can be started day of and only need 1 visit. This is one of the reasons we recommend you install one as it saves you time and money when it comes to opening your pool.

P.S we are pretty good at installing them to if your interested.

Ok now I want a safety cover, can I get a quote?

Of course! Give us a call and we will provide you with a customized quote free of charge.

You did such an awesome job! Where can I leave a review?

Thank you! We take pride in our work and hope you are happy and satisfied with the service you received. You can leave a review on our Google reviews page here. 

How do you close a pool?

Great question! We could explain it in words but we made a cool video instead. Check out our pool closing video.

What is included in a Full Pool Closing?

We like to assure our customers that our pool closings include everything to keep your pool safe all winter! The full list of what we do can be found in the chart on our pool closing page.

Is there anything I have to do before the pool closing?

We recommend you make sure the water is clear, balanced and you clean the bottom of your pool before the closing. We tell our customers to clean the bottom of the pool because don’t want to have dirt sitting in the bottom of your pool all winter. If you are one of our weekly maintenance customers you don’t have to worry about doing this because we will do it all for you during our last maintenance visit!

What time will you come to close my pool?

Unfortunately it’s really hard for us to give an exact time of when we will be at your house. This is because we never know how long a pool will take to close until we get there! What we can do is send you an email the day before letting you know where you are on our list for the day and roughly what time we will be there at.

What should I leave out for the pool closing?

Please leave out the pool cover, water bags (if necessary), plugs and any other pool closing parts specific for your pool.

Do I have to be home for the pool closing?

Nope! Just make sure we have access to the backyard.

Okay I think I still want to be home though.. can you call me before you come?

Of course! Just let our admin staff know when you book the appointment and they will add a note to your file.

What is the average time it takes to close a pool?

On average its 2 hours. However this ranges from pool to pool depending on size and cover.

When should I close my pool?

As late as possible. Anytime after Thanksgiving is when we recommend (especially if you have a safety cover).

What chemicals will you add when I close the pool?

We always add chlorine and anti-freeze.

If I have a tarp and waterbag cover – is it okay to hold it down with bricks or patio stones?

NO!!! If they fall into the pool they can damage your liner – costing you lots of $$$ to fix.

What forms of payment do you accept for the pool opening?

We accept Visa, MasterCard and American Express. We require a credit card for all pool closings.

I booked my pool closing but the weather is still beautiful – can I reschedule?

Of course! We just ask you let us know 24 hours before the appointment. Please note if you don’t call and we show up at your house to close the pool and you want to reschedule or the pool is already closed there is a cancelation fee of $75. That being said we are pretty understanding – if you forgot because you’ve been super busy with work, family etc. Call into our office to explain what happened and we will waive the fees.

You did such an awesome job! Where can I leave a review?

Thank you! We take pride in our work and hope you are happy and satisfied with the service you received. You can leave a review on our Google reviews page.

What is included in weekly maintenance?

The full list of what is included in our maintenance packages can be found on our pool maintenance page.

My pool is green can you come clean it?

Yes we can! However we can’t start weekly maintenance until the pool is clear. For green pools we come and do service vacuums ($91+hst). Please note it takes time to clean a green pool and may take multiple service vacuums (2-4).

Why do you only have a limited amount of maintenance customers?

We only like to hire the best of the best. That way you know when a Crush Pools tech shows up at your pool it is in good hands. So we have three experienced techs and when their list is full we don’t accept anymore customers. Ensuring your pool is always taken care of.

I don’t want to take care of the pool at all this summer – what is the best package for me?

Our deluxe package – it has 2 visits a week ensuring all you have to do is just swim and keep your beers cold!

How do I sign up for weekly maintenance?

You can call or email us and we will get you signed up!

Is there a minimum number of weeks for weekly maintenance?

We require at least 3 weeks of maintenance to get the maintenance pricing. If you cancel before then it would be charged as a service vacuum.

You did such an awesome job! Where can I leave a review?

Thank you! We take pride in our work and hope you are happy and satisfied with the service you received. You can leave a review on our Google reviews page.

When will I be charged?

We do all our billing the day AFTER the service has been completed. I.e if we close your pool Monday you will be charged Tuesday.

What forms of payment do you accept?

We take master card, visa and American express.

Can I pay on site for pool openings and pool closings?

Sure! However we still ask for a credit card number to reserve your spot and incase something comes up like you find out your favourite band is in town and can’t be home for the service anymore… but you got too excited you forgot to call and tell us.

Can I pay on site for maintenance?

Since we have to bill every week for maintenance we only accept a credit card.

What system do you use for billing?

We use Square. It’s pretty much the millennial version of PayPal.

Is there a cancelation/reschedule fee?

During our busy season (April – June & September – October). We do charge a cancelation fee $75 if you cancel your appointment less than 24 hours before the appointment. That being said we are pretty understanding… as long as we don’t show up at your house for the scheduled time and we can’t do the work we usually don’t charge these fees.

Help – There is sand at the bottom of my pool by the jet. What do I do?

Sand at the bottom of your pool by the jets can be a sign your filter may need to be replaced! The usual life span of a filter is anywhere between 8-10 years. Give us a call and we can help you out.

What’s the difference between a Salt Water vs Chlorine pools?

Salt-water pools are in fact chlorine pools which, is one of the biggest misconceptions out there! Salt generators turn salt into chlorine. This is what keeps your water clean! The reason salt pools feel nicer on your skin and eyes is because the salt generators can produce chlorine at a much finer level then your traditional chlorine pool!

How long do I need to run my pump?

This varies depending on the size of your pool and what type of pump you have. Ideally you want to be able to turn the water over twice per day. This will keep your pool clear. For example, I have a 16×32 pool with a ½ horsepower pump. We run it for 12 hours a day and our water is always clear. Many people with 1 horsepower pumps who run their pumps 24hrs per day are turning the water over too much! There is nothing wrong with that, as long as you don’t mind spending extra money on your hydro bill!

Does it matter if I run my pump during the day or at night?

At Crush we recommend running your pump during the day. This is because when it gets hot out algae can form when the water is not circulating. If you choose to run your pump 12 hours per day, we recommend running it during the day and switching it off at night.

How often should I test my water?

We recommend testing the water once per week. The water chemistry can change based on the weather. When it is really hot, chlorine can burn off quicker. When it rains the PH and Alkalinity are affected. Testing your pool water once a week allows you to keep your water balanced, making it safe to swim for everyone.

I don’t want to test my water once a week – can you do it for me?

Of course! Sign up for our weekly maintenance package and you won’t have to worry about your pool all summer (or read the rest of these FAQS).

How long do I need to wait after shocking my pool with chlorine?

If you shock your pool with a standard 10L chlorine jug, we recommend waiting 24 hours before swimming. This allows the water to circulate through the system.

How often should I backwash?

If you have a sand filter we recommend backwashing once per week. This allows the filter to clean out built up algae and dirt it has collected. It also keeps your water pressure coming out of your jets strong. The standard time to backwash is about 1 minute and then a 30 second rinse. One trick I use is to watch the water coming out of the backwash line. At the start it will be dirty and eventually the water coming out will turn clear. When the water becomes clear your filter is good to go! REMINDER after backwashing you should put your filter in “rinse mode” for an additional 30 seconds!

How do you backwash?

  1. Turn pump off
  2. Turn filter head to “backwash” mode
  3. Turn pump on * run for 1 min *
  4. Turn pump off
  5. Put filter in “rinse” mode
  6. Turn pump on * run for 30 secs *
  7. Turn pump off
  8. Put back to regular mode
  9. Turn pump on

Do I need to backwash after I vacuum?

Yes, we recommend backwashing after you vacuum your pool. This allows the filter to shoot out any dirt / debris you have vacuumed up. Don’t forget to set your filter to “rinse” for 30 seconds after backwashing!

I am vacuuming but the suction is not very good, what should I do?

Weak suction can be caused by a few things

  • Lots of debris in pump / skimmer baskets
  • Filter needs to be backwashed
  • Vacuum hose may not be fully connected

Still having problems? Call us! We’ll help you out.

Do I need to backwash if I have a cartridge filter?

People with cartridge filters do not need to backwash! That being said it is a good idea to take them out at least once per summer and hose them off to make sure they are working properly.

My water is cloudy, what should I do?

If your water is cloudy it is often because your chlorine level is low. If you have a salt cell you can put it into “super chlorinate mode” which will boost chlorine levels. If you use a chlorinator you can add more chlorine pucks and turn up the production. Of course if it is very cloudy, you can always shock the pool with 10L of chlorine but remember you shouldn’t swim for 24 hours after doing this!

What happens if my pump starts making loud noises?

If your pump begins to start making more noise then usual it could be a sign that the barring’s are about to go. If that’s the case, especially if the pump is starting to get old, it could be time for a new pump! Luckily there are new energy efficient pumps that can save you lots of $$$$ on your hydro bill!

How long should my pump last for?

Depending on the pump and how long you run it for, a typical pump life time is anywhere from 8-10 years. If your pump is in that range you may want to consider replacing it. There are a lot of new energy efficient pumps that will save you tons of $$$$ on your hydro bill.

How long should my pool cover last?

Depending on the quality of cover you purchased, a typical cover should last 8-12 years. If your cover is older then that you have done a good job caring for it! A lot of people have switched to safety covers over the last number of years. They are much nicer to look at and less hassle to open in the spring! If your cover is in need of replacing consider switching to a safety cover!

How long should my salt cell last for?

Salt cells should last for about 8-10 years. Of course how often you run it and at what percentage (40% 60% 100%) effects the lifetime of your salt cell. You should never need to run your cell over 50%. Having proper salt and stabilizer levels will help greatly with your salt cell’s life. We also recommend taking them in over the winter! Doing those things will help the cell last longer and save you $$$$!

Do you install safety covers?

Yes we do! Check out our safety cover installation page!

Do you install pool pumps?

Yes we do! Right now we are installing energy efficient pumps. They are a great investment if you are looking to save money in hydro.

P.S – The government is offering a $400 instant rebate right now when you purchase and install a new energy efficient pump!

Sweet my Hydro bill is huge – how much money can you save?

After the first few years the pump will pay for itself. Check out the Pool Saver website for more info and to see if you are eligible for the $400 rebate program!

My Hydro bill is not that high can I just get a regular pump?

Lucky you! Of course you can. We also install 1 HP Pumps. Check out our pool pump page for more information or give our office a call and we can get you a quote!

Do you install liners?

Yes we do! Check out our pool liner installation page.

Do you install/build pools?

No unfortunately we don’t but our friends at Let’s Landscape do! Give them a call and say Crush Pools sent you – they will help you out.

No worries we love hearing from you!

For questions regarding how to operate your pool check out our Pool School or Blog as we post online tutorials on how to use your pool equipment.

For questions regarding our services and booking appointments  – check out our contact page for are email and phone number.