Faqs
pool opening
Can I book my pool opening online?
Yes, you can! Here is the link to book your pool opening online: https://crushpools.com/book-online/
Can you test my pool water for me?
Yes, we absolutely can! If you’re enrolled in our weekly maintenance program, we’ll handle pool water testing as part of your service. That means no more weekly trips to the pool store with a sample in hand.
We’ll keep an eye on your water’s balance, helping prevent any issues before they start and making sure your pool stays sparkling clean. This service is only available to maintenance customers, and we do limit the number of clients we take on each season to ensure quality.
If you’re interested, we recommend signing up early to guarantee your spot.
You can also bring a water sample into our store for your FREE professional water testing.
Do I have to be home for my pool opening?
Nope! You do not need to be home for your scheduled pool opening. All we ask is that you ensure we have full access to your pool and backyard so our technicians can safely and efficiently perform the service. That includes unlocking gates and removing any obstructions in the work area. We’ve done thousands of openings for customers who aren’t home, and everything runs smoothly as long as we can get in. If there are any special instructions, you can leave us a note when you book. Sit back and let us get your pool summer-ready!
How do you open a pool?
We’ve put together a full pool opening video to walk you through our entire process, from removing the cover to priming your pump and balancing your water, Crush Pools offers full opening services so you don’t have to lift a finger.
Visit the FAQ or service page to learn more about booking.
How long does it take to open my pool?
On average its 2 hours. However this ranges from pool to pool depending on size, cover and condition of the pool.
How many visits is a full pool opening?
For tarp and water bag cover or a lock in cover. We come 2 times for a full pool opening. The first time 90% of the work is done but the water will be too low for us to start the pool system. We ask you to fill up the pool to the skimmer line, call us and then we will come back to start the system.
I have a safety cover, is my pool opening going to take two visits?
Nope! Safety covers pool openings can be started day of and only need 1 visit. This is one of the reasons we recommend you install one as it saves you time and money when it comes to opening your pool. Please note sometimes when we remove the safety cover off the pool the water level is too low to start the system if that is the cause then yes you will need another visit but most of the time we don’t have that problem.
I have an attached spa – how much more does it cost to open?
We charge an additional $195 for the attached spas. The reason being the system tends to be more complicated and so we have to take more time to ensure it is set up properly.
I want to be home for my pool opening, will you call me on your way?
Of course! Just let our admin staff know when you book the appointment and they will add a note to your file.
I’ve already removed the pool cover myself, can you come and start the system?
Of course! Just make sure your water level is halfway up the skimmer line before we arrive.
What time will you come to open my pool?
Unfortunately it’s really hard for us to give an exact time of when we will be at your house. This is because we never know how long a pool will take to open until we get there! What we can do is send you an email the day before letting you know where you are on our list for the day and roughly what time we will be there at.
What’s included in a full pool opening and safety cover opening?
We like to assure our customers that our pool openings include pretty much everything to get you set up for the summer! The full list of what is included can be found on our swimming pool opening page.
When should I open my pool?
We have a full blog post outlining when you should open your pool. For the short and sweet answer usually one week in advance of when you plan to use it is best! If you have a safety cover – open it as soon as possible. Leaving your pool closed for too long will cause the water to go green and may take weeks to get clear again.
When should I test my water after the pool is opened?
We recommend our customers let the water circulate for a few days after opening the pool before taking their water into a pool store to be tested. You can bring your water sample into our store we offer FREE pool water testing. We are located at 380 Dundas Street E Oakville.
While you’re opening my pool, will you show me how my pool system works?
Our crew members usually work very late into the evening to make sure everyones pool is opened on time so unfortunately they can not spend extra time to explain the system to you. However, we do offer a Pool School where one of our lead techs will come out to your house for an hour and answer any questions you have about your pool!
Will my pool be sparkling clean after the first vacuum?
We really wish we could say yes to this but unfortunately it all depends on the pool and how dirty it is (i.e lots of debris, green, leaves). Some pools can take multiple visits to get clean and operational – this is why we always recommend opening early! Check out our service cleaning and what is included
pool closings
Can I book my pool closing online?
You can book your pool closing online right now using our easy-to-use link.
Do I need to be home when Crush Pools closes my pool?
No, you do not need to be at home during your pool closing! As long as our technicians have clear access to your backyard and pool equipment, we can handle the entire winterization seamlessly while you are at work.
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Preparation Checklist: Simply leave your backyard gate unlocked, leave pool breakers powered on, and set out your winter cover, storage bag, plugs, and Gizzmo near the equipment pad.
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Proof of Service: Once completed, we email you a comprehensive pool closing report complete with a photo of your secured, winterized pool.
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How do you close a pool?
Great question, and while we could walk you through it in text, we’ve actually created a full video that shows you exactly how we close a pool step-by-step. We offer professional closing services so you can be confident your pool is protected for winter.
You can find the video and more information on pool closings here.
How is Crush Pools different from other pool closing companies in Oakville and the GTA?
While many pool companies cram 10 to 12 rush-job closings into a technician’s day, Crush Pools intentionally caps our schedule at 5 to 6 closings per day per crew. This quality-over-quantity approach ensures our experienced lead technicians have plenty of time to clear every line thoroughly without cutting corners.
- Senior Lead Technicians: Every closing crew is led by a technician with years of hands-on experience who has seen every pool configuration imaginable.
- Industrial Equipment: We use heavy-duty commercial line blowers rather than cheap shop vacs, guaranteeing every drop of water is purged from underground plumbing.
- Guaranteed Work: Improper closings lead to costly underground freeze damage. We fully guarantee our winterization work so you can enjoy a 100% worry-free winter.
Don’t risk frozen pipes this winter! Secure your spot with an expert team by booking a Full Pool Closing.
How long does it take to close a pool?
On average, a standard pool closing takes about 2 hours to complete. However, this can vary depending on the size and shape of your pool, what type of cover you have, and how accessible your pool equipment is. Pools with complex plumbing or hard-to-reach equipment areas may take a bit longer. The important thing is making sure each step is done correctly, rushing can lead to damage or an incomplete closing.
Our team always takes the time to winterize everything properly so your pool stays protected until spring. If you’re unsure what’s involved, we’re happy to talk you through the process.
I booked my pool closing but the weather is beautiful, can I reschedule?
Of course! We just ask you let us know 24 hours before the appointment. Please note if you don’t call and we show up at your house to close the pool and you want to reschedule or the pool is already closed there is a cancellation fee. That being said we are pretty understanding – if you forgot because you’ve been super busy with work, family etc. Call into our office to explain what happened and we will waive the fee.
I don’t want to take care of the pool at all, what package do I need?
Our twice a week package – it has 2 visits a week ensuring all you have to do is just swim and keep your beers cold!
I have a tarp & water bag cover, is it okay to hold it down with bricks or patio stones?
NO!!! If they fall into the pool they can severely damage your liner, costing you a lot of money to fix. You should also think about the additional safety hazards, using this method.
If I want to be home for my pool closing, will you call before you come?
Of course! Just let our admin staff know when you book the appointment and they will add a note to your file.
Is there anything I need to do before my pool closing?
We recommend you make sure the water is clear, balanced and you clean the bottom of your pool before the closing. What you don’t want is dirt sitting in the bottom of your pool all winter. We have an option to add a pool cleaning before closing in our booking link. If you are one of our weekly maintenance customers you don’t have to worry about doing this because we will do it all for you during our last maintenance visit!
What chemicals will you add when closing the pool?
We add 1 450g oxidizer shock pack, 1L of algaecide and anti-freeze.
What happens if water is left in my pool heater or pump over the winter?
Leaving un-blown water inside your pool heater’s copper heat exchanger or pump housing over the winter is the #1 cause of catastrophic freeze damage in Ontario. As trapped water freezes into ice, it expands with tremendous force, splitting metal heat exchanger coils and cracking heavy plastic casings.
- Costly Repairs: Replacing a cracked heat exchanger or shattered pump housing often costs upwards of $1,000 to $2,500+.
- The Crush Pools Advantage: We don’t just putt the drain plugs in and call it a day. We use high-powered industrial blowers to blast every last drop of water out of your heater coils, heat pump manifolds, and pump impellers before sealing everything up.
What is the difference between the Full, Deluxe, and Equipment Winterization pool closing packages?
Crush Pools offers three tailored closing options to fit your needs: Deluxe (includes pre-closing pool cleaning and extra algaecide), Full (our most popular option including complete winterization, cover install, and chemicals), and Equipment Winterization (for homeowners who want to put their own cover on).
Service Feature Deluxe Pool Closing
($519+HST)Full Pool Closing
($389+HST)Equipment Winterization
($275+HST)Blow Plumbing Lines & Pad ✓ ✓ ✓ Drain Water & Plug Jets/Skimmer ✓ ✓ — Closing Chemicals Included Chlorine, Antifreeze, Extra Algaecide Liquid Chlorine & Antifreeze — Pre-Closing Trash Pump Cleaning ✓ — — Cover Installation ✓ ✓ — What is the step-by-step process for a professional pool closing?
A professional pool closing involves draining water below the jets, using industrial blowers to clear suction and return lines individually, adding winter antifreeze and chemicals, plugging skimmers with a protector gizzmos, and draining all pool equipment, heater, filter, and pump.
Here is exactly how the Crush Pools team winterizes your pool:
1. Water Lowering: We lower the water level below the lowest return jet using commercial high-flow pumps.
2. Suction Line Blowout: We isolate and blow out each skimmer and vacuum line individually with 100% air power, pour in pool antifreeze, and seal with a gizzmo protector plug.
3. Return & Feature Blowout: Each jet, return line, and waterfall line is blown out individually and capped with threaded or rubber expansion plugs treated with Teflon and Magic Lube.
4. Equipment Winterization: All drain plugs are removed from the pump, filter, and heater. Salt cell units are disconnected for indoor storage, and liquid chlorine is added to the pool water.
5. Cover Installation: We securely anchor your safety cover, lock in or winter tarp. Replacing anchors and water bags if needed.
Ready for a seamless pool closing? Schedule your professional closing with Crush Pools today!
What should I leave out for the pool closing?
Please leave out the pool cover, water bags (if necessary), plugs and any other pool closing parts specific for your pool.
What time will you come to close my pool?
Unfortunately it’s really hard for us to give an exact time of when we will be at your house. This is because we never know how long a pool will take to close until we get there! What we can do is send you an email the day before letting you know where you are on our list for the day and roughly what time we will be there at.
When should I close my pool?
As late as possible. Anytime after Thanksgiving is when we recommend (especially if you have a safety cover). You can book your pool closing online here.
Why is a Gizzmo used in the skimmer during a pool closing, especially for safety covers?
A skimmer Gizzmo is a hollow, non-collapsible plastic tube that threads into the bottom of your skimmer line after it is blown out and sealed. It acts as a sacrificial freeze-expansion vessel, absorbing ice pressure so your skimmer housing doesn’t crack during freezing Canadian winters.
- Crucial for Mesh Safety Covers: Mesh safety covers allow rain and melting snow to drain straight into the pool, raising the water level over the winter. When water creeps back into the skimmer housing and freezes, the Gizzmo crushes inward to protect the rigid PVC plastic from cracking.
- Dual-Purpose Protection: In addition to absorbing ice expansion, it seals the top of the pipe to keep dirt and water out of your cleared plumbing lines.
maintenance
Can you test my pool water for me?
Yes, we absolutely can! If you’re enrolled in our weekly maintenance program, we’ll handle pool water testing as part of your service. That means no more weekly trips to the pool store with a sample in hand.
We’ll keep an eye on your water’s balance, helping prevent any issues before they start and making sure your pool stays sparkling clean. This service is only available to maintenance customers, and we do limit the number of clients we take on each season to ensure quality.
If you’re interested, we recommend signing up early to guarantee your spot.
You can also bring a water sample into our store for your FREE professional water testing.
How do I set my salt cell for spring, summer, and fall weather in Canada?
Your salt cell output needs to be adjusted seasonally based on water temperature and UV exposure. Run your cell at lower output settings during the cool spring and fall months, and increase the percentage during peak summer heat.
- Spring & Fall Settings: Cooler water holds onto chlorine longer and experiences less UV degradation, so setting your cell around 20–40% output is usually plenty.
- Summer Settings: Hot summer weather, heavy rainstorms, and higher swimmer loads increase chlorine demand, requiring you to turn your cell output up to 60–80%+.
Looking to upgrade to a system with smartphone controls so you can adjust your cell output from anywhere? Browse modern chlorinators on Crush Pools Shop All!
How do I sign up for weekly maintenance?
Signing up for weekly maintenance is easy, and a great way to make sure your pool stays clean, safe, and stress-free all summer. You can call, email, or use the contact form on our website to get in touch with us. From there, we’ll chat about your pool setup, your availability, and how our maintenance program works. Once you’re signed up, we’ll handle everything from water testing to debris removal and equipment checks.
Please note we take on a limited number of maintenance clients each season, so don’t wait too long to reach out. We’d love to help keep your pool looking its best.
How does a saltwater system keep pool water clear?
A salt chlorinator uses continuous electrolysis to turn salt dissolved in your pool water into pure chlorine. As long as your salinity levels are balanced and your cell percentage is set for the weather, your pool stays crystal clear automatically.
- Hands-Free Care: No more dropping pucks into skimmers or handling toxic jugs.
- Testing & Maintenance: Bring a 250 mL water sample to our Oakville retail location for a free computerized lab test, or sign up for a Crush Pools Weekly Maintenance Program to keep your pool completely hands-off.
Need a reliable, smart salt system? Check out the Hayward AquaRite S3 Series available online at Crush Pools Shop All.
How often do I need to backwash my sand or glass pool filter?
You should backwash your pool filter every 1 to 2 weeks, whenever the pressure gauge reads above 20 PSI, or immediately after a heavy pool vacuuming. Backwashing clears out the trapped dirt and restores your pool’s suction and water flow.
- The 1-Minute Backwash Rule: First, always turn off your pump before moving the valve handle! Turn the handle clockwise to the “Backwash” setting. Turn the pump back on and run it for about 1 minute. Watch the sight glass on the side of the valve—the water will shoot out dark and dirty, but you will know the filter is clean once that water runs completely clear.
- Don’t Forget to Rinse: After backwashing, turn the pump off, turn the handle clockwise to “Rinse,” and run the pump for about 30 seconds. This crucial step resettles the sand bed so dirty water does not blow back into your pool when you switch it back to “Filter.”
Tired of messing with valves, hoses, and dirty filters? Let us handle the heavy lifting. Sign up for our Weekly Pool Maintenance Packages and enjoy a perfectly clean pool all summer long!
What is liquid stabilizer, and why is it essential for a saltwater pool?
Liquid stabilizer (Cyanuric Acid) acts as “sunscreen” for the chlorine generated by your salt cell. Without a stabilizer level between 30 and 50 ppm, the sun’s UV rays can burn off your pool’s chlorine in just a few hours.
- Extends Cell Lifespan: Adding liquid stabilizer allows your chlorine to stay in the water much longer, meaning you can lower your salt cell’s output setting and extend the lifespan of your unit.
- Instant Protection: Unlike granular products that take days to dissolve and can mark pool surfaces, liquid stabilizer dissolves immediately when poured slowly into the skimmer or perimeter.
Protect your chlorine! Grab a jug of Liquid Stabilizer 3.78L from Crush Pools Shop All.
What is your minimum requirement for weekly maintenance?
We require at least 3 weeks of maintenance to get the maintenance pricing. If you cancel before then it would be charged as a service vacuum.
What’s included in weekly maintenance services?
The full list of what is included in our maintenance packages can be found on our pool maintenance page.
Why do you only have a limited amount of maintenance customers?
Because we are very particular of who we bring onto the team when their lists are full we don’t accept anymore customers. That way you know when a Crush Pools tech shows up at your pool it is in good hands. Ensuring your pool is always taken care of.
Why does the pH in a saltwater pool keep rising, and how do I manage it?
During the saltwater electrolysis process, a natural byproduct called sodium hydroxide is created, which gradually pushes your pool’s pH levels upward over time. You should test your pool water weekly and add pH minus whenever the pH rises above 7.6 to protect your equipment.
- Preventing Calcium Scale: High pH levels cause calcium buildup inside your expensive salt cell and on pool surfaces, shortening the cell’s lifespan.
- The Fix: Keep your pH balanced between 7.2 and 7.6 by testing regularly at home or bringing a sample to Crush Pools.
Stock up on water balancing supplies directly from Crush Pools Shop All to keep your chemistry in check.
Why should I convert my pool to a saltwater system?
Converting to a saltwater system eliminates the need to handle, haul, or store harsh chemical tablets and pucks. The system automatically converts dissolved pool salt into pure, continuous chlorine directly inside your plumbing, providing softer, silkier water that is gentler on eyes and skin.
- Gentler on Swimmers: Operating at a low salinity level (around 3,200 to 3,600 ppm), saltwater pools leave skin feeling smooth without the harsh bleach odor or drying effects of traditional chlorine.
- Consistent Water Quality: Micro-dosing chlorine continuously while the pump runs prevents sudden chemical spikes and drops that lead to algae.
Upgrade your backyard experience! Contact our team at Crush Pools for a conversion quote or browse our catalog at Crush Pools Shop All.
Will my pool be sparkling clean after the first vacuum?
We really wish we could say yes to this but unfortunately it all depends on the pool and how dirty it is (i.e lots of debris, green, leaves). Some pools can take multiple visits to get clean and operational – this is why we always recommend opening early! Check out our service cleaning and what is included
equipment
Can Crush Pools compete with big box store prices on pool equipment?
Yes! Crush Pools offers price-matching on major pool equipment against big box retailers while providing the personal care, technical expertise, and extended warranties of a trusted local shop.
- Big Box Pricing, Local Service: You get competitive pricing on top-tier pumps, heaters, and salt chlorinators without sacrificing professional support.
- Authorized “Expert Line” Products: As an authorized local dealer, we stock high-grade “Expert Line” equipment that online discount sites don’t carry, complete with extended manufacturer warranties of up to 3 years.
Hayward vs. Pentair Salt Systems: How Do They Compare?
Which is better: a Hayward AquaRite system or a Pentair IntelliChlor system, and how do their cell sizes and warranties match up?
Both Hayward and Pentair are top-tier industry leaders, but they take different approaches to system design. Hayward is ideal if you want detailed on-screen and app-based diagnostic data, while Pentair offers an all-in-one cell design with built-in controls directly on the unit.
Pool Size (Max Capacity) Hayward Salt Cell Pentair Salt Cell Recommended For Small Pools (up to 15k–20k gal) T3 / T925 / S3-15i Chlor 15 / IC20 Plunge pools or smaller backyards Medium/Large Pools (up to 25k–40k gal) T9 / T940 / S3-25i Chlor 30 / IC40 Standard 16×32 or 18×36 inground pools Extra Large Pools (up to 40k–60k gal) T15 / S3-40 IC60 Large pools or heavy bather loads Pro Tip: For maximum cell life, size up! Pairing a Hayward T940 or Pentair IC40 with a smaller 20k-gallon pool allows you to run the cell at 30–50% capacity, giving you more total seasons before replacement.
Pros & Cons Comparison
- Hayward (AquaRite / S3 Series)
- Pros: Outstanding diagnostic data (displays precise salt PPM, cell voltage, and instant diagnostic codes); easier to navigate control board; seamless integration with the Hayward Omni app ecosystem.
- Cons: Requires a separate control box wall unit mounted near your equipment pad.
- Pentair (IntelliChlor IC Series / iChlor)
- Pros: Built-in control panel directly on the salt cell body itself; sleek all-in-one design; pairs perfectly with Pentair EasyTouch or IntelliCenter automation.
- Cons: Harder to read detailed diagnostic metrics without accessing an external automation controller; slightly more expensive replacement cells.
3. Canadian Warranty Comparison
Warranty coverage depends heavily on where you purchase the unit and who installs it:
- Hayward Warranties: Standard over-the-counter replacement cells typically include a 1-Year Limited Manufacturer Warranty. However, buying genuine “Expert Line” equipment or full systems through an authorized dealer like Crush Pools can unlock extended 3-year parts warranty coverage on select models when professionally installed.
- Pentair Warranties: Standard Pentair salt cell units typically carry a 1 to 2-Year Limited Manufacturer Warranty. When purchased as a bundle (like an iChlor system with power center) or installed by a professional, extended warranties up to 3 years are available.
Important Cross-Border Warning: Both Hayward and Pentair strictly track serial numbers in Canada. If you purchase a unit from an unverified US online seller, the manufacturer warranty is completely voided in Canada. Always buy from a local Canadian dealer to protect your investment!
Need help choosing between Hayward and Pentair for your equipment pad? Contact Crush Pools for a Salt System Consultation & Professional Quote today!
- Hayward (AquaRite / S3 Series)
How do I clean my salt cell, store it for winter, and turn off the “Inspect Cell” light?
Salt cells require occasional cleaning to remove calcium scale from the internal titanium plates. Inspect the cell visually once a season; if you see white calcium crusting, soak the cell in a dedicated cell cleaning solution to safely dissolve the buildup without damaging the plates.
- Winter Storage (Crucial for Canada): Salt cells cannot survive freezing Canadian winters! During your fall closing, unthread the cell unions and store the salt cell indoors in a warm garage or basement.
- The “Inspect Cell” Light Trick: On Hayward systems, the “Inspect Cell” light automatically flashes every 500 operating hours as a standard reminder. If your water chemistry is good and the cell is clean, simply press and hold the diagnostic button for 5 seconds to reset it!
Protect your investment! Pick up a bottle of Salt Cell Cleaner at our Oakville retail store or book our Pool Closing Service to ensure your cell is stored safely over the winter.
How does a saltwater system keep pool water clear?
A salt chlorinator uses continuous electrolysis to turn salt dissolved in your pool water into pure chlorine. As long as your salinity levels are balanced and your cell percentage is set for the weather, your pool stays crystal clear automatically.
- Hands-Free Care: No more dropping pucks into skimmers or handling toxic jugs.
- Testing & Maintenance: Bring a 250 mL water sample to our Oakville retail location for a free computerized lab test, or sign up for a Crush Pools Weekly Maintenance Program to keep your pool completely hands-off.
Need a reliable, smart salt system? Check out the Hayward AquaRite S3 Series available online at Crush Pools Shop All.
How long do salt cells last, what size do I need, and why should I size up?
A quality salt cell typically lasts about 8 seasons if properly maintained. Salt cells are sized based on maximum pool water volume—traditionally designated as T3, T9, and T15, which evolved into the T925 and T940, and now Hayward’s modern S3 line. We always recommend sizing up (e.g., placing a T940 cell on a pool sized for a T925) because running a larger cell at a lower percentage output drastically extends its lifespan.
- How Output Extends Life: Running a small cell at 90–100% capacity burns through the internal titanium plates quickly. An oversized cell running at 30–50% produces the same daily chlorine while placing far less mechanical strain on the system.
- Ideal Salt & Stabilizer Levels: Keep your pool’s salinity between 3,200 and 3,600 ppm for optimal operation. Keeping your Cyanuric Acid (stabilizer) balanced holds chlorine in the water longer so your salt cell doesn’t have to work as hard.
- Seasonal Adjustments: In cooler spring and fall weather, scale back your cell output percentage. When peak summer heat hits, bump the setting higher to produce enough chlorine to combat heavy bather loads and UV rays.
Extend the life of your equipment! Explore our selection of Replacement Salt Cells or contact Crush Pools to find the perfect size for your pool.
How often do I need to backwash my sand or glass pool filter?
You should backwash your pool filter every 1 to 2 weeks, whenever the pressure gauge reads above 20 PSI, or immediately after a heavy pool vacuuming. Backwashing clears out the trapped dirt and restores your pool’s suction and water flow.
- The 1-Minute Backwash Rule: First, always turn off your pump before moving the valve handle! Turn the handle clockwise to the “Backwash” setting. Turn the pump back on and run it for about 1 minute. Watch the sight glass on the side of the valve—the water will shoot out dark and dirty, but you will know the filter is clean once that water runs completely clear.
- Don’t Forget to Rinse: After backwashing, turn the pump off, turn the handle clockwise to “Rinse,” and run the pump for about 30 seconds. This crucial step resettles the sand bed so dirty water does not blow back into your pool when you switch it back to “Filter.”
Tired of messing with valves, hoses, and dirty filters? Let us handle the heavy lifting. Sign up for our Weekly Pool Maintenance Packages and enjoy a perfectly clean pool all summer long!
How often should I replace the sand in my pool filter?
While many homeowners delay this maintenance, you should typically replace the sand in your pool filter every 8 seasons. Over time, the rough edges of the sand wear down and become smooth, losing their ability to catch fine dirt and debris.
- Signs your sand needs replacing: You will know it is time for a change if your filter requires constant backwashing, the pressure gauge is consistently running high, you notice poor suction, or you start seeing sand blowing back into the pool through the return jets.
- The Glass Media Upgrade: If your sand is due for a replacement, we highly recommend upgrading to premium glass media—especially if you have a built-in backwash/waste line. It filters out much finer particles than standard sand, lasts significantly longer, and keeps your water crystal clear.
Is your filter struggling to keep the pool clean, or is it time for an equipment upgrade? Book a Professional Pool Filter Installation with Crush Pools today!
Which brand should I buy when replacing my salt cell or system?
If you currently have a Hayward or Pentair system, sticking with the same brand (like-for-like) is usually best and saves money, as you only need to swap the cell rather than the whole system. However, if you have an older Jandy, Zodiac, or discontinued model, it is much smarter to replace the entire system with a modern Hayward or Pentair unit.
- Avoid the “Money Trap”: Spending $1,500+ on a replacement cell for an aging, outdated Zodiac or Jandy control panel is a huge gamble—you risk the control board dying shortly after. Swapping the entire setup gets you a new board, a fresh cell, and a full manufacturer warranty.
- Hayward vs. Pentair Apps: While both brands feature modern app connectivity, Hayward edges out Pentair (IC20/IC40) because the Hayward board is easier to navigate and gives homeowners more functional, detailed diagnostic information right on their phone screen.
Upgrade to modern reliability! Shop our Hayward & Pentair Salt Chlorine Generators and add professional GTA installation at checkout.
Why should I convert my pool from traditional chlorine to a saltwater system?
Converting to a salt system eliminates the need to manually haul, store, and pour heavy jugs of liquid chlorine or toxic tablets. A salt system uses continuous electrolysis to turn simple pool salt into pure, natural chlorine right inside your plumbing lines.
- Resort-Quality Water: Salt pools operate at a low salinity level (about the same as a human tear), leaving your skin feeling soft and silky without red eyes, dry skin, or harsh chemical smells.
- Pays for Itself: While there is an upfront investment for the equipment, salt is extremely inexpensive compared to traditional chlorine products. Most homeowners find the system pays for itself in chemical savings within 3 to 5 seasons!
Say goodbye to weekly trips for heavy chlorine! Book a Saltwater System Conversion Consultation with Crush Pools today.
Why should I convert my pool to a saltwater system?
Converting to a saltwater system eliminates the need to handle, haul, or store harsh chemical tablets and pucks. The system automatically converts dissolved pool salt into pure, continuous chlorine directly inside your plumbing, providing softer, silkier water that is gentler on eyes and skin.
- Gentler on Swimmers: Operating at a low salinity level (around 3,200 to 3,600 ppm), saltwater pools leave skin feeling smooth without the harsh bleach odor or drying effects of traditional chlorine.
- Consistent Water Quality: Micro-dosing chlorine continuously while the pump runs prevents sudden chemical spikes and drops that lead to algae.
Upgrade your backyard experience! Contact our team at Crush Pools for a conversion quote or browse our catalog at Crush Pools Shop All.
pool tips
Can you test my pool water for me?
Yes, we absolutely can! If you’re enrolled in our weekly maintenance program, we’ll handle pool water testing as part of your service. That means no more weekly trips to the pool store with a sample in hand.
We’ll keep an eye on your water’s balance, helping prevent any issues before they start and making sure your pool stays sparkling clean. This service is only available to maintenance customers, and we do limit the number of clients we take on each season to ensure quality.
If you’re interested, we recommend signing up early to guarantee your spot.
You can also bring a water sample into our store for your FREE professional water testing.
Do I need to backwash after vacuuming?
Yes, we do recommend backwashing your filter after vacuuming the pool. Vacuuming pulls dirt, leaves, and fine particles into your filter system. Backwashing helps push all that gunk out of the filter, keeping it clean and working efficiently.
Without backwashing, debris can stay trapped inside and reduce the filter’s performance. Think of it like rinsing out a sponge, you want to keep things flowing freely.
If you’re unsure how to backwash or how often you should do it based on your system, feel free to reach out or ask your technician during your next service. We’re happy to walk you through it.
Do I need to backwash if I have a cartridge filter?
Nope! If your pool has a cartridge filter, you don’t need to backwash it like you would with a sand or DE filter. Cartridge filters work differently and are cleaned manually, usually by removing the cartridge and hosing it down.
That said, we strongly recommend rinsing your cartridge filter at least once or twice a season, or more often if your pool sees a lot of use. A clean filter ensures better water flow and improved filtration. You can always ask your Crush Pools technician for help or advice if you’re unsure how or when to clean it. We’ve got you covered.
How do you backwash a pool?
Backwashing is an essential part of keeping your pool filter running properly. To do it, first turn off the pump. Then, turn the filter valve to the “backwash” setting. Once in place, turn the pump back on and let it run for about one minute, or until the water in the sight glass looks clear. After backwashing, turn the pump off again and switch the valve to “rinse.” Turn the pump on for about 30 seconds, then turn it off once more and set the filter back to “filter” mode.
If you’re unsure, we’re happy to walk you through it.
How long should I run my pump?
This depends on your pool’s size, the strength of your pump, and how often your pool is used. Generally speaking, you want to run your pump long enough to turn over all of the water in your pool twice each day. For many homeowners, this means running the pump for 8 to 12 hours daily. If you have a variable-speed pump, you may be able to run it longer at a lower speed for better energy efficiency.
Seasonal changes can also affect run time, with hotter weather requiring more filtration. Have questions? We’re happy to help tailor a schedule to your setup.
How long should I wait to swim after shocking my pool with chlorine?
If you shock your pool with a standard 10L chlorine jug, we recommend waiting 24 hours before swimming. This allows the water to circulate through the system. This will apply to any type of chlorine treatment.
How long should my pool cover last?
Depending on the quality of cover you purchased, a typical cover should last 8-12 years. If your cover is older then that you have done a good job caring for it! A lot of people have switched to safety covers over the last number of years. They are much nicer to look at and less hassle to open in the spring! If your cover is in need of replacing consider switching to a safety cover!
How long should my pool pump last?
Depending on the pump and how long you run it for, a typical pump life time is anywhere from 8-10 years. If your pump is in that range you may want to consider replacing it.
How long should my salt cell last?
Salt cells should last for about 8-10 years. Of course how often you run it and at what percentage (40% 60% 100%) effects the lifetime of your salt cell. You should never need to run your cell over 50%. Having proper salt and stabilizer levels will help greatly with your salt cell’s life. We also recommend taking them in over the winter! Doing those things will help the cell last longer and save you money!
How often should I backwash?
If you have a sand filter we recommend backwashing once per week or when your pressure is reading above 20PSI. This allows the filter to clean out built up algae and dirt it has collected. It also keeps your water pressure coming out of your jets strong. The standard time to backwash is about 1 minute and then a 30 second rinse. One trick I use is to watch the water coming out of the backwash line. At the start it will be dirty and eventually the water coming out will turn clear. When the water becomes clear your filter is good to go! REMINDER after backwashing you should put your filter in “rinse mode” for an additional 30 seconds!
How often should I test my water?
We recommend testing the water once per week. The water chemistry can change based on the weather. When it is really hot, chlorine can burn off quicker. When it rains the PH and Alkalinity are affected. Testing your pool water once a week allows you to keep your water balanced, making it safe to swim for everyone.
Bring your water sample to our store. We offer free water testing! We also sell a variety of chemicals to help you maintain your pool. We are located at 380 Dundas Street E Oakville.
I’m vacuuming, but the suction isn’t very good. What should I do?
Weak suction can be caused by a few things:
- Lots of debris in the skimmer basket
- The filter needs to be backwashed or cartridges need to be cleaned
- The vacuum hose may not be connected fully
- water level might be too low and not allowing enough water to go through the system
- Your lines might be clogged
Should I run my pump during the day or at night?
At Crush we recommend running your pump during the day. This is because when it gets hot out, algae can form when the water is not circulating. If you choose to run your pump 12 hours per day, we recommend running it during the day and switching it off at night.
There is sand at the bottom of my pool near the jets – what should I do?
Sand at the bottom of your pool by the jets can be a sign your filter may need to be replaced! The usual life span of a filter is anywhere between 8-10 years. Give us a call and we’ll help you out. You can also take a look at our shop for a new sand filter
What should I do if my water is cloudy?
If your water is cloudy it is often because your chlorine level is low. If you have a salt cell you can put it into “super chlorinate mode” which will boost chlorine levels. If you use a chlorinator you can add more chlorine pucks and turn up the production. Of course if it is very cloudy, you can always shock the pool with 10L of chlorine but remember you shouldn’t swim for 24 hours after doing this!
You can also bring in a water sample to our store and we can check to make sure all your chemicals are in range. We are located at 380 Dundas Street E Oakville.
What’s the difference between salt water and chlorine pools?
Salt-water pools are in fact chlorine pools which, is one of the biggest misconceptions out there! Salt generators turn salt into chlorine. This is what keeps your water clean! The reason salt pools feel nicer on your skin and eyes is because the salt generators can produce chlorine at a much finer level then your traditional chlorine pool!
Why is my pump making loud noises?
If your pump begins to start making more noise then usual it could be a sign that the barring’s are about to go. If that’s the case, especially if the pump is starting to get old, it could be time for a new pump! Check out the pumps we sell
installations
Do you install pool liners?
Yes, we do install pool liners. Whether you’re replacing a worn-out liner or starting fresh with a new pool setup, we can help. Our team will guide you through the entire process, from selecting the right liner for your pool’s size and shape to handling the full installation. A properly installed liner can extend the life of your pool and keep it looking its best.
We take care of all the measurements and ensure the liner fits correctly and securely. If you’re considering a liner replacement or need help choosing one, reach out and we’ll get the conversation started. Click here to learn more about pool liner Installation.
Do you install pool pumps?
Absolutely. We install pool pumps and can help you choose the right one for your system. Whether you’re upgrading an old unit or setting up a new one, our team will walk you through the options and make sure the installation is done correctly and efficiently. A well-functioning pump is the heart of your pool’s circulation system, and it’s critical for keeping the water clean and safe.
If your current pump is loud, leaking, or just not working the way it used to, it might be time for a replacement. Reach out to us for a quote and guidance on next steps. Click here to learn more about pool pump installation.
How much can an energy efficient pump save on my hydro bill?
After the first few years, the pump will pay for itself. Check out the Pool Saver website for more info.
If my hydro bill is reasonable, do I still need an energy-efficient pump?
Lucky you! Of course you can. We also install 1 HP Pumps. Check out our pool pump page for more information or give our office a call and we can get you a quote!
My pool is severely impacting my hydro bill – can you help me out?
Yes! Consider switching to an energy efficient pool pump. After the first few years, the pump will pay for itself. Check out the Pool Saver website for more info and to see if you are eligible for the $400 rebate program!
safety covers can you install one?
Yes, we do install safety covers, and if you’re thinking about upgrading or adding one to your pool, we can help make that process seamless. Safety covers not only protect your pool during the off-season, but also offer peace of mind if you have kids or pets around. We’ll help you measure, fit, and install the right cover for your pool’s dimensions and layout.
If you’re not sure which style is best for your setup, we’re happy to walk you through the options. A properly fitted safety cover can make a big difference, and we’re here to make sure it’s done right. Click here to learn more about pool safety cover installation.
about Crush
How do I know Crush Pools won’t upsell me on products or services I don’t need?
Crush Pools was built on complete honesty, integrity, and our internal “Mom Rule”—if we wouldn’t recommend a product or repair for our own mother’s pool, we will never sell it to you.
- Honest Advice First: We diagnose problems accurately and focus on fixing what is broken rather than pushing unnecessary equipment upgrades.
- Proven Local Track Record: We have served Oakville, Burlington, and Mississauga for over 10 years, building a reputation as a transparent, trustworthy pool company.
- 4.8-Star Rating: Backed by over 104 5-star Google reviews from local homeowners praising our honest approach and reliable service.
Read real feedback from your neighbors on our Customer Testimonials Page!
How responsive is Crush Pools if I have an urgent question or pool emergency?
We offer true peace of mind by maintaining a responsive, locally based customer support team meaning when you call Crush Pools, a knowledgeable team member actually answers the phone.
- Direct Phone & Email Support: No getting lost in automated phone menus or waiting days for an email reply.
- Local Office & Store: Based right here in Oakville, our team is always nearby to assist with urgent equipment failures, water chemistry issues, or scheduling needs.
Need help with your pool setup? Call us directly at 905-580-4741 or visit our Contact Page to get in touch!
What pool services does Crush Pools offer, and are your technicians certified?
Crush Pools provides a complete range of professional swimming pool services performed exclusively by CPO (Certified Pool Operator) trained technicians. Our services span from weekly routine maintenance to full equipment pad installations, liner replacements, and custom safety cover fittings.
- Certified Pool Operator (CPO) Experts: Our technicians are trained and certified to diagnose water chemistry and equipment issues accurately and safely.
- Full Service Capabilities: We handle weekly cleanings, water balancing, pool openings and closings, heater installations, filter replacements, custom safety covers, and liner replacements.