You can book your pool closing online right now using our easy-to-use link.

 

Yes, you can! Here is the link to book your pool opening online: https://crushpools.com/book-online/

Sure! We allow on-site payment for closings and openings, which many customers find convenient. That said, we still ask for a valid credit card number when you book the service to secure your appointment. Life happens, plans change, emergencies come up, or maybe you get last-minute concert tickets, and we need a way to keep your booking organized in case you’re no longer available. Your card won’t be charged unless the appointment is missed or canceled late. We aim to keep the process flexible for you while also protecting our team’s time and schedule. If you have questions, just reach out.

We keep things simple and efficient for both our customers and technicians by billing all maintenance services weekly to the credit card we have on file. That means we do not offer the option to pay on-site for regular maintenance visits. Our maintenance schedules run smoothly when payments are automated, ensuring our team can focus on keeping your pool clean and clear, rather than chasing down payments. It also helps ensure you don’t have to be home or worry about leaving a cheque. If you’re interested in maintenance service, we’ll walk you through setup, including billing, when you sign up.

Yes, we absolutely can! If you’re enrolled in our weekly maintenance program, we’ll handle pool water testing as part of your service. That means no more weekly trips to the pool store with a sample in hand.

We’ll keep an eye on your water’s balance, helping prevent any issues before they start and making sure your pool stays sparkling clean. This service is only available to maintenance customers, and we do limit the number of clients we take on each season to ensure quality.

If you’re interested, we recommend signing up early to guarantee your spot.

Of course! If you’re part of our weekly maintenance program, water testing is one of the things we’ll take care of for you, no extra effort required. Staying on top of water chemistry is key to keeping your pool safe, clean, and easy to enjoy. Instead of managing it yourself or bringing samples to the store, we test your water during each maintenance visit and make any adjustments needed. This way, you can spend more time enjoying the water and less time stressing about pH levels or chlorine. Just sign up for maintenance and we’ll handle the rest.

During our busy season (April – June & September – October). We do charge a cancellation fee if you cancel less than 24 hours before your scheduled appointment.

Nope! You do not need to be home for your scheduled pool opening. All we ask is that you ensure we have full access to your pool and backyard so our technicians can safely and efficiently perform the service. That includes unlocking gates and removing any obstructions in the work area. We’ve done thousands of openings for customers who aren’t home, and everything runs smoothly as long as we can get in. If there are any special instructions, you can leave us a note when you book. Sit back and let us get your pool summer-ready!

Not at all! You do not need to be home when we arrive to close your pool. The key is making sure we have easy access to your backyard and pool equipment. Just unlock any gates and remove any covers or barriers that could block our crew from getting to the equipment and pool area. We’ll take care of the rest, including winterizing your system and securing your cover if applicable. Our team is trained to handle closings safely and efficiently without you needing to be present. If you have any unique instructions, just let us know ahead of time.

Yes, we do recommend backwashing your filter after vacuuming the pool. Vacuuming pulls dirt, leaves, and fine particles into your filter system. Backwashing helps push all that gunk out of the filter, keeping it clean and working efficiently.

Without backwashing, debris can stay trapped inside and reduce the filter’s performance. Think of it like rinsing out a sponge, you want to keep things flowing freely.

If you’re unsure how to backwash or how often you should do it based on your system, feel free to reach out or ask your technician during your next service. We’re happy to walk you through it.

Nope! If your pool has a cartridge filter, you don’t need to backwash it like you would with a sand or DE filter. Cartridge filters work differently and are cleaned manually, usually by removing the cartridge and hosing it down.

That said, we strongly recommend rinsing your cartridge filter at least once or twice a season, or more often if your pool sees a lot of use. A clean filter ensures better water flow and improved filtration. You can always ask your Crush Pools technician for help or advice if you’re unsure how or when to clean it. We’ve got you covered.

Yes, we do install pool liners. Whether you’re replacing a worn-out liner or starting fresh with a new pool setup, we can help. Our team will guide you through the entire process, from selecting the right liner for your pool’s size and shape to handling the full installation. A properly installed liner can extend the life of your pool and keep it looking its best.

We take care of all the measurements and ensure the liner fits correctly and securely. If you’re considering a liner replacement or need help choosing one, reach out and we’ll get the conversation started. Click here to learn more about pool liner Installation.

Absolutely. We install pool pumps and can help you choose the right one for your system. Whether you’re upgrading an old unit or setting up a new one, our team will walk you through the options and make sure the installation is done correctly and efficiently. A well-functioning pump is the heart of your pool’s circulation system, and it’s critical for keeping the water clean and safe.

If your current pump is loud, leaking, or just not working the way it used to, it might be time for a replacement. Reach out to us for a quote and guidance on next steps. Click here to learn more about pool pump installation.

Signing up for weekly maintenance is easy, and a great way to make sure your pool stays clean, safe, and stress-free all summer. You can call, email, or use the contact form on our website to get in touch with us. From there, we’ll chat about your pool setup, your availability, and how our maintenance program works. Once you’re signed up, we’ll handle everything from water testing to debris removal and equipment checks.

Please note we take on a limited number of maintenance clients each season, so don’t wait too long to reach out. We’d love to help keep your pool looking its best.

Backwashing is an essential part of keeping your pool filter running properly. To do it, first turn off the pump. Then, turn the filter valve to the “backwash” setting. Once in place, turn the pump back on and let it run for about one minute, or until the water in the sight glass looks clear. After backwashing, turn the pump off again and switch the valve to “rinse.” Turn the pump on for about 30 seconds, then turn it off once more and set the filter back to “filter” mode.

If you’re unsure, we’re happy to walk you through it.

Great question, and while we could walk you through it in text, we’ve actually created a full video that shows you exactly how we close a pool step-by-step. We offer professional closing services so you can be confident your pool is protected for winter.

You can find the video and more information on pool closings here.

We’ve put together a full pool opening video to walk you through our entire process, from removing the cover to priming your pump and balancing your water, Crush Pools offers full opening services so you don’t have to lift a finger.

Visit the FAQ or service page to learn more about booking.

On average, a standard pool closing takes about 2 hours to complete. However, this can vary depending on the size and shape of your pool, what type of cover you have, and how accessible your pool equipment is. Pools with complex plumbing or hard-to-reach equipment areas may take a bit longer. The important thing is making sure each step is done correctly, rushing can lead to damage or an incomplete closing.

Our team always takes the time to winterize everything properly so your pool stays protected until spring. If you’re unsure what’s involved, we’re happy to talk you through the process.

On average its 2 hours. However this ranges from pool to pool depending on size, cover and condition of the pool.

This depends on your pool’s size, the strength of your pump, and how often your pool is used. Generally speaking, you want to run your pump long enough to turn over all of the water in your pool twice each day. For many homeowners, this means running the pump for 8 to 12 hours daily. If you have a variable-speed pump, you may be able to run it longer at a lower speed for better energy efficiency.

Seasonal changes can also affect run time, with hotter weather requiring more filtration. Have questions? We’re happy to help tailor a schedule to your setup.

If you shock your pool with a standard 10L chlorine jug, we recommend waiting 24 hours before swimming. This allows the water to circulate through the system. This will apply to any type of chlorine treatment. 

Depending on the quality of cover you purchased, a typical cover should last 8-12 years. If your cover is older then that you have done a good job caring for it! A lot of people have switched to safety covers over the last number of years. They are much nicer to look at and less hassle to open in the spring! If your cover is in need of replacing consider switching to a safety cover!

Depending on the pump and how long you run it for, a typical pump life time is anywhere from 8-10 years. If your pump is in that range you may want to consider replacing it.

Salt cells should last for about 8-10 years. Of course how often you run it and at what percentage (40% 60% 100%) effects the lifetime of your salt cell. You should never need to run your cell over 50%. Having proper salt and stabilizer levels will help greatly with your salt cell’s life. We also recommend taking them in over the winter! Doing those things will help the cell last longer and save you money!

For tarp and water bag cover or a lock in cover. We come 2 times for a full pool opening. The first time 90% of the work is done but the water will be too low for us to start the pool system. We ask you to fill up the pool to the skimmer line, call us and then we will come back to start the system.

After the first few years, the pump will pay for itself. Check out the Pool Saver website for more info.

If you have a sand filter we recommend backwashing once per week or when your pressure is reading above 20PSI. This allows the filter to clean out built up algae and dirt it has collected. It also keeps your water pressure coming out of your jets strong. The standard time to backwash is about 1 minute and then a 30 second rinse. One trick I use is to watch the water coming out of the backwash line. At the start it will be dirty and eventually the water coming out will turn clear. When the water becomes clear your filter is good to go! REMINDER after backwashing you should put your filter in “rinse mode” for an additional 30 seconds!

We recommend testing the water once per week. The water chemistry can change based on the weather. When it is really hot, chlorine can burn off quicker. When it rains the PH and Alkalinity are affected. Testing your pool water once a week allows you to keep your water balanced, making it safe to swim for everyone. 

Bring your water sample to our store. We offer free water testing! We also sell a variety of chemicals to help you maintain your pool. We are located at 380 Dundas Street E Oakville. 

Of course! We just ask you let us know 24 hours before the appointment. Please note if you don’t call and we show up at your house to close the pool and you want to reschedule or the pool is already closed there is a cancellation fee. That being said we are pretty understanding – if you forgot because you’ve been super busy with work, family etc. Call into our office to explain what happened and we will waive the fee.

Our twice a week package – it has 2 visits a week ensuring all you have to do is just swim and keep your beers cold!

Nope! Safety covers can be started day of and only need 1 visit. This is one of the reasons we recommend you install one as it saves you time and money when it comes to opening your pool.

NO!!! If they fall into the pool they can severely damage your liner, costing you a lot of money to fix. You should also think about the additional safety hazards, using this method.

We charge an additional $195 for the attached spas. The reason being the system tends to be more complicated and so we have to take more time to ensure it is set up properly.

Of course! Just let our admin staff know when you book the appointment and they will add a note to your file.

Weak suction can be caused by a few things:

1. Lots of debris in the skimmer basket
2. The filter needs to be backwashed or cartridges need to be cleaned
3. The vacuum hose may not be connected fully
4. water level might be too low and not allowing enough water to go through the system 
5. Your lines might be clogged

Of course! Just make sure your water level is halfway up the skimmer line before we arrive.

Of course! Just let our admin staff know when you book the appointment and they will add a note to your file.

Lucky you! Of course you can. We also install 1 HP Pumps. Check out our pool pump page for more information or give our office a call and we can get you a quote!

We recommend you make sure the water is clear, balanced and you clean the bottom of your pool before the closing. What you don’t want is dirt sitting in the bottom of your pool all winter. We have an option to add a pool cleaning before closing in our booking link. If you are one of our weekly maintenance customers you don’t have to worry about doing this because we will do it all for you during our last maintenance visit!

Yes! Consider switching to an energy efficient pool pump. After the first few years, the pump will pay for itself. Check out the Pool Saver website for more info and to see if you are eligible for the $400 rebate program!

Yes, we do install safety covers, and if you’re thinking about upgrading or adding one to your pool, we can help make that process seamless. Safety covers not only protect your pool during the off-season, but also offer peace of mind if you have kids or pets around. We’ll help you measure, fit, and install the right cover for your pool’s dimensions and layout.

If you’re not sure which style is best for your setup, we’re happy to walk you through the options. A properly fitted safety cover can make a big difference, and we’re here to make sure it’s done right. Click here to learn more about pool safety cover installation.

 

At Crush we recommend running your pump during the day. This is because when it gets hot out, algae can form when the water is not circulating. If you choose to run your pump 12 hours per day, we recommend running it during the day and switching it off at night.

Sand at the bottom of your pool by the jets can be a sign your filter may need to be replaced! The usual life span of a filter is anywhere between 8-10 years. Give us a call and we’ll help you out. You can also take a look at our shop for a new sand filter 

We add 1 450g oxidizer shock pack, 1L of algaecide and anti-freeze.

We require at least 3 weeks of maintenance to get the maintenance pricing. If you cancel before then it would be charged as a service vacuum.

If your water is cloudy it is often because your chlorine level is low. If you have a salt cell you can put it into “super chlorinate mode” which will boost chlorine levels. If you use a chlorinator you can add more chlorine pucks and turn up the production. Of course if it is very cloudy, you can always shock the pool with 10L of chlorine but remember you shouldn’t swim for 24 hours after doing this!

You can also bring in a water sample to our store and we can check to make sure all your chemicals are in range. We are located at 380 Dundas Street E Oakville. 

Please leave out the pool cover, water bags (if necessary), plugs and any other pool closing parts specific for your pool.

Unfortunately it’s really hard for us to give an exact time of when we will be at your house. This is because we never know how long a pool will take to close until we get there! What we can do is send you an email the day before letting you know where you are on our list for the day and roughly what time we will be there at.

Unfortunately it’s really hard for us to give an exact time of when we will be at your house. This is because we never know how long a pool will take to open until we get there! What we can do is send you an email the day before letting you know where you are on our list for the day and roughly what time we will be there at.

We like to assure our customers that our pool openings include pretty much everything to get you set up for the summer! The full list of what is included can be found on our swimming pool opening page.

The full list of what is included in our maintenance packages can be found on our pool maintenance page.

Salt-water pools are in fact chlorine pools which, is one of the biggest misconceptions out there! Salt generators turn salt into chlorine. This is what keeps your water clean! The reason salt pools feel nicer on your skin and eyes is because the salt generators can produce chlorine at a much finer level then your traditional chlorine pool!

As late as possible. Anytime after Thanksgiving is when we recommend (especially if you have a safety cover). You can book your pool closing online here. 

We have a full blog post outlining when you should open your pool. For the short and sweet answer usually one week in advance of when you plan to use it is best! If you have a safety cover – open it as soon as possible. Leaving your pool closed for too long will cause the water to go green and may take weeks to get clear again.

We recommend our customers let the water circulate for a few days after opening the pool before taking their water into a pool store to be tested. You can bring your water sample into our store we offer FREE pool water testing. We are located at 380 Dundas Street E Oakville. 

The day after the service has been completed,  if we close your pool on Monday you will be charged Tuesday. We do require a credit card before the appointment to get you all booked in. 

Our crew members usually work very late into the evening to make sure everyones pool is opened on time so unfortunately they can not spend extra time to explain the system to you. However, we do offer a Pool School where one of our lead techs will come out to your house for an hour and answer any questions you have about your pool!

Because we are very particular of who we bring onto the team when their lists are full we don’t accept anymore customers. That way you know when a Crush Pools tech shows up at your pool it is in good hands. Ensuring your pool is always taken care of.

If your pump begins to start making more noise then usual it could be a sign that the barring’s are about to go. If that’s the case, especially if the pump is starting to get old, it could be time for a new pump! Check out the pumps we sell

We really wish we could say yes to this but unfortunately it all depends on the pool and how dirty it is (i.e lots of debris, green, leaves). Some pools can take multiple visits to get clean and operational – this is why we always recommend opening early! Check out our service cleaning and what is included