Sure! However, we still ask for a credit card number to reserve your spot incase something comes up (like you find out your favourite band is in town and can’t be home during the service anymore).

We bill weekly for maintenance, so only accept credit card payments for this service.

Absolutely! You can sign up for our weekly maintenance service and avoid entering a pool store all summer! P.S – we only take a limited amount of customers and spots fill up quickly!

Of course! Sign up for our weekly maintenance package and you won’t have to worry about your pool all summer (or read the rest of these FAQS).

During our busy season (April – June & September – October). We do charge a cancellation fee if you cancel less than 24 hours before your scheduled appointment.

Nope! Just make sure we have access to the backyard.

Nope! Just make sure we have access to the backyard.

Yes, we recommend backwashing after you vacuum your pool. This allows the filter to shoot out any dirt / debris you have vacuumed up. Don’t forget to set your filter to “rinse” for 30 seconds after backwashing!

People with cartridge filters do not need to backwash! That being said it is a good idea to take them out at least once per summer and hose them off to make sure they are working properly.

Yes we do! Click to learn more about our pool liner installations.

Yes we do! Click here to learn more about our pool pump installations.

You can call, email, or request it directly through our website, and we will get you signed up!

• Turn the pump off
• Turn the filter head to backwash mode
• Turn the pump on and run for 1 minute
• Turn the pump off
• Put the filter in rinse mode
• Turn the pump on and run for 30 seconds
• Turn the pump off
• Put the filter back to regular mode
• Turn the pump on

Great question! We could explain it in words, but we’ve made a great video for you instead.

Great question! We could explain it in words, but we’ve made an awesome video to show you instead.

On average its 2 hours. However this ranges from pool to pool depending on size and cover.

On average its 2 hours. However this ranges from pool to pool depending on size, cover and condition of the pool.

This varies depending on the size of your pool and what type of pump you have. Ideally you want to be able to turn the water over twice per day. This will keep your pool clear. For example, I have a 16×32 pool with a ½ horsepower pump. We run it for 12 hours a day and our water is always clear. Many people with 1 horsepower pumps who run their pumps 24hrs per day are turning the water over too much! There is nothing wrong with that, as long as you don’t mind spending extra money on your hydro bill!

If you shock your pool with a standard 10L chlorine jug, we recommend waiting 24 hours before swimming. This allows the water to circulate through the system.

Depending on the quality of cover you purchased, a typical cover should last 8-12 years. If your cover is older then that you have done a good job caring for it! A lot of people have switched to safety covers over the last number of years. They are much nicer to look at and less hassle to open in the spring! If your cover is in need of replacing consider switching to a safety cover!

Depending on the pump and how long you run it for, a typical pump life time is anywhere from 8-10 years. If your pump is in that range you may want to consider replacing it.

Salt cells should last for about 8-10 years. Of course how often you run it and at what percentage (40% 60% 100%) effects the lifetime of your salt cell. You should never need to run your cell over 50%. Having proper salt and stabilizer levels will help greatly with your salt cell’s life. We also recommend taking them in over the winter! Doing those things will help the cell last longer and save you money!

We come 2 times for a full pool opening. The first time 90% of the work is done then we ask you to fill up the pool to the skimmer line, call us and then we will come back to start the system.

After the first few years, the pump will pay for itself. Check out the Pool Saver website for more info and to see if you are eligible for the $400 rebate program!

If you have a sand filter we recommend backwashing once per week. This allows the filter to clean out built up algae and dirt it has collected. It also keeps your water pressure coming out of your jets strong. The standard time to backwash is about 1 minute and then a 30 second rinse. One trick I use is to watch the water coming out of the backwash line. At the start it will be dirty and eventually the water coming out will turn clear. When the water becomes clear your filter is good to go! REMINDER after backwashing you should put your filter in “rinse mode” for an additional 30 seconds!

We recommend testing the water once per week. The water chemistry can change based on the weather. When it is really hot, chlorine can burn off quicker. When it rains the PH and Alkalinity are affected. Testing your pool water once a week allows you to keep your water balanced, making it safe to swim for everyone.

Of course! We just ask you let us know 24 hours before the appointment. Please note if you don’t call and we show up at your house to close the pool and you want to reschedule or the pool is already closed there is a cancellation fee. That being said we are pretty understanding – if you forgot because you’ve been super busy with work, family etc. Call into our office to explain what happened and we will waive the fee.

Our deluxe package – it has 2 visits a week ensuring all you have to do is just swim and keep your beers cold!

Nope! Safety covers can be started day of and only need 1 visit. This is one of the reasons we recommend you install one as it saves you time and money when it comes to opening your pool.

NO!!! If they fall into the pool they can severely damage your liner, costing you a lot of money to fix. You should also think about the additional safety hazards, using this method.

We charge an additional $95 for the attached spas. The reason being the system tends to be more complicated and so we have to take more time to ensure it is set up properly.

Of course! Just let our admin staff know when you book the appointment and they will add a note to your file.

Weak suction can be caused by a few things:

1. Lots of debris in the skimmer basket
2. The filter needs to be backwashed
3. The vacuum hose may not be connected fully

Of course! Just make sure your water level is halfway up the skimmer line before we arrive.

Of course! Just let our admin staff know when you book the appointment and they will add a note to your file.

Lucky you! Of course you can. We also install 1 HP Pumps. Check out our pool pump page for more information or give our office a call and we can get you a quote!

We recommend you make sure the water is clear, balanced and you clean the bottom of your pool before the closing. What you don’t want is dirt sitting in the bottom of your pool all winter. If you are one of our weekly maintenance customers you don’t have to worry about doing this because we will do it all for you during our last maintenance visit!

Yes! Consider switching to an energy efficient pool pump. After the first few years, the pump will pay for itself. Check out the Pool Saver website for more info and to see if you are eligible for the $400 rebate program!

Yes we do! Click here to learn more about our safety cover installations.

At Crush we recommend running your pump during the day. This is because when it gets hot out, algae can form when the water is not circulating. If you choose to run your pump 12 hours per day, we recommend running it during the day and switching it off at night.

Sand at the bottom of your pool by the jets can be a sign your filter may need to be replaced! The usual life span of a filter is anywhere between 8-10 years. Give us a call and we’ll help you out.

We add 1 450g oxidizer shock pack, 1L of algaecide and anti-freeze.

We require at least 3 weeks of maintenance to get the maintenance pricing. If you cancel before then it would be charged as a service vacuum.

If your water is cloudy it is often because your chlorine level is low. If you have a salt cell you can put it into “super chlorinate mode” which will boost chlorine levels. If you use a chlorinator you can add more chlorine pucks and turn up the production. Of course if it is very cloudy, you can always shock the pool with 10L of chlorine but remember you shouldn’t swim for 24 hours after doing this!

Please leave out the pool cover, water bags (if necessary), plugs and any other pool closing parts specific for your pool.

Unfortunately it’s really hard for us to give an exact time of when we will be at your house. This is because we never know how long a pool will take to close until we get there! What we can do is send you an email the day before letting you know where you are on our list for the day and roughly what time we will be there at.

Unfortunately it’s really hard for us to give an exact time of when we will be at your house. This is because we never know how long a pool will take to open until we get there! What we can do is send you an email the day before letting you know where you are on our list for the day and roughly what time we will be there at.

We like to assure our customers that our pool openings include pretty much everything to get you set up for the summer! The full list of what is included can be found on our swimming pool opening page.

The full list of what is included in our maintenance packages can be found on our pool maintenance page.

Salt-water pools are in fact chlorine pools which, is one of the biggest misconceptions out there! Salt generators turn salt into chlorine. This is what keeps your water clean! The reason salt pools feel nicer on your skin and eyes is because the salt generators can produce chlorine at a much finer level then your traditional chlorine pool!

As late as possible. Anytime after Thanksgiving is when we recommend (especially if you have a safety cover).

We have a full blog post outlining when you should open your pool. For the short and sweet answer usually one week in advance of when you plan to use it is best! If you have a safety cover – open it as soon as possible. Leaving your pool closed for too long will cause the water to go green and may take weeks to get clear again.

We recommend our customers let the water circulate for a few days after opening the pool before taking their water into a pool store to be tested.

The day after the service has been completed,  if we close your pool on Monday you will be charged Tuesday.

Our crew members usually work very late into the evening to make sure everyones pool is opened on time so unfortunately they can not spend extra time to explain the system to you. However, we do offer a Pool School where one of our lead techs will come out to your house for an hour and answer any questions you have about your pool!

Because we are very particular of who we bring onto the team when their lists are full we don’t accept anymore customers. That way you know when a Crush Pools tech shows up at your pool it is in good hands. Ensuring your pool is always taken care of.

If your pump begins to start making more noise then usual it could be a sign that the barring’s are about to go. If that’s the case, especially if the pump is starting to get old, it could be time for a new pump!

We really wish we could say yes to this but unfortunately it all depends on the pool and how dirty it is (i.e lots of debris, green, leaves). Some pools can take multiple visits to get clean and operational – this is why we always recommend opening early!