Of course! We just ask you let us know 24 hours before the appointment. Please note if you don’t call and we show up at your house to close the pool and you want to reschedule or the pool is already closed there is a cancelation fee of $75. That being said we are pretty understanding – if you forgot because you’ve been super busy with work, family etc. Call into our office to explain what happened and we will waive the fees.
NO!!! If they fall into the pool they can severely damage your liner, costing you a lot of money to fix.
We add 1 450g oxidizer shock pack, 1L of algaecide and anti-freeze.
As late as possible. Anytime after Thanksgiving is when we recommend (especially if you have a safety cover).
On average its 2 hours. However this ranges from pool to pool depending on size and cover.
Of course! Just let our admin staff know when you book the appointment and they will add a note to your file.
Nope! Just make sure we have access to the backyard.
Please leave out the pool cover, water bags (if necessary), plugs and any other pool closing parts specific for your pool.
Unfortunately it's really hard for us to give an exact time of when we will be at your house. This is because we never know how long a pool will take to close until we get there! What we can do is send you an email the day before letting you know where you are on our list for the day and roughly what time we will be there at.
We recommend you make sure the water is clear, balanced and you clean the bottom of your pool before the closing. We tell our customers to clean the bottom of the pool because don’t want to have dirt sitting in the bottom of your pool all winter. If you are one of our weekly maintenance customers you don’t have to worry about doing this because we will do it all for you during our last maintenance visit!
Great question! We could explain it in words, but we've made a great video for you instead.