Privacy
Effective Date: January 1st, 2025
This Privacy Policy describes how Crush Pools Inc (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our services, including our website, mobile applications, and in-person services (collectively, the “Services”).
1. Information We Collect
We collect information about you in various ways, including:
- Information You Provide Directly:
- Contact Information: Name, address, phone number, email address.
- Payment Information: Credit card details, billing address (processed through secure third-party payment processors).
- Service Information: Details about your pool, including size, type, equipment, and service history.
- Communication Information: Information you provide when you contact us with questions or requests.
- Scheduling Information: Dates and times of scheduled services.
- Customer Feedback: Reviews, ratings, and comments you provide.
- Information We Collect Automatically:
- Website Usage Data: IP address, browser type, operating system, pages visited, and time spent on our website.
- Device Information: Information about the device you use to access our Services, including device type and operating system.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.
- Information from Third Parties:
- We may receive information about you from third-party service providers, such as payment processors and marketing platforms.
2. How We Use Your Information
We use your information for various purposes, including:
- Providing and Maintaining Services: To schedule and perform pool cleaning, maintenance, and repair services.
- Processing Payments: To process payments for our Services.
- Communicating with You: To respond to your inquiries, provide customer support, and send you important updates.
- Improving Our Services: To analyze website usage and customer feedback to improve our Services.
- Marketing and Promotions: To send you promotional emails and offers about our Services (you can opt out at any time).
- Legal Compliance: To comply with applicable laws and regulations.
- Security and Fraud Prevention: To protect our Services and customers from fraud and unauthorized access.
3. Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, website hosting, and marketing.
- Business Partners: In limited circumstances, we may share information with business partners for joint marketing or other purposes.
- Legal Authorities: We may disclose information to legal authorities if required by law or to protect our rights or the rights of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring company.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
5. Data Retention
We retain your information for as long as necessary to provide our Services and comply with legal obligations.
6. Your Choices
- Opt-Out of Marketing Emails: You can opt out of receiving marketing emails by following the unsubscribe instructions in the email.
- Cookies: You can control cookies through your browser settings.
- Access and Correction: You may request access to or correction of your personal information by contacting us.
7. Children’s Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Crush Pools
2099 Castlefield Cres Oakville
905 580 4741
Important Considerations:
- State and Local Laws: Ensure your privacy policy complies with all applicable state and local privacy laws.
- Third-Party Services: If you use third-party services, such as payment processors or marketing platforms, review their privacy policies as well.
- Regular Review: Review and update your privacy policy regularly to reflect changes in your business practices or legal requirements.
- Legal Counsel: It is strongly recommended to consult with a legal professional to ensure your privacy policy is accurate and compliant.
- Cookie Consent: if your website uses cookies, make sure you have a cookie consent banner that allows the user to accept or refuse the use of non essential cookies.