Nope! Just make sure we have access to the backyard.

Great question! We could explain it in words, but we’ve made an awesome video to show you instead.

On average its 2 hours. However this ranges from pool to pool depending on size, cover and condition of the pool.

We come 2 times for a full pool opening. The first time 90% of the work is done then we ask you to fill up the pool to the skimmer line, call us and then we will come back to start the system.

We charge an additional $95 for the attached spas. The reason being the system tends to be more complicated and so we have to take more time to ensure it is set up properly.

Of course! Just let our admin staff know when you book the appointment and they will add a note to your file.

Of course! Just make sure your water level is halfway up the skimmer line before we arrive.

Unfortunately it’s really hard for us to give an exact time of when we will be at your house. This is because we never know how long a pool will take to open until we get there! What we can do is send you an email the day before letting you know where you are on our list for the day and roughly what time we will be there at.

We like to assure our customers that our pool openings include pretty much everything to get you set up for the summer! The full list of what is included can be found on our swimming pool opening page.

We have a full blog post outlining when you should open your pool. For the short and sweet answer usually one week in advance of when you plan to use it is best! If you have a safety cover – open it as soon as possible. Leaving your pool closed for too long will cause the water to go green and may take weeks to get clear again.

We recommend our customers let the water circulate for a few days after opening the pool before taking their water into a pool store to be tested.

Our crew members usually work very late into the evening to make sure everyones pool is opened on time so unfortunately they can not spend extra time to explain the system to you. However, we do offer a Pool School where one of our lead techs will come out to your house for an hour and answer any questions you have about your pool!

Sure! However, we still ask for a credit card number to reserve your spot incase something comes up (like you find out your favourite band is in town and can’t be home during the service anymore).