Not at all! You do not need to be home when we arrive to close your pool. The key is making sure we have easy access to your backyard and pool equipment. Just unlock any gates and remove any covers or barriers that could block our crew from getting to the equipment and pool area. We’ll take care of the rest, including winterizing your system and securing your cover if applicable. Our team is trained to handle closings safely and efficiently without you needing to be present. If you have any unique instructions, just let us know ahead of time.

Great question, and while we could walk you through it in text, we’ve actually created a full video that shows you exactly how we close a pool step-by-step. We offer professional closing services so you can be confident your pool is protected for winter.

You can find the video and more information on pool closings here.

On average, a standard pool closing takes about 2 hours to complete. However, this can vary depending on the size and shape of your pool, what type of cover you have, and how accessible your pool equipment is. Pools with complex plumbing or hard-to-reach equipment areas may take a bit longer. The important thing is making sure each step is done correctly, rushing can lead to damage or an incomplete closing.

Our team always takes the time to winterize everything properly so your pool stays protected until spring. If you’re unsure what’s involved, we’re happy to talk you through the process.

Of course! We just ask you let us know 24 hours before the appointment. Please note if you don’t call and we show up at your house to close the pool and you want to reschedule or the pool is already closed there is a cancellation fee. That being said we are pretty understanding – if you forgot because you’ve been super busy with work, family etc. Call into our office to explain what happened and we will waive the fee.

NO!!! If they fall into the pool they can severely damage your liner, costing you a lot of money to fix. You should also think about the additional safety hazards, using this method.

Of course! Just let our admin staff know when you book the appointment and they will add a note to your file.

We recommend you make sure the water is clear, balanced and you clean the bottom of your pool before the closing. What you don’t want is dirt sitting in the bottom of your pool all winter. We have an option to add a pool cleaning before closing in our booking link. If you are one of our weekly maintenance customers you don’t have to worry about doing this because we will do it all for you during our last maintenance visit!

We add 1 450g oxidizer shock pack, 1L of algaecide and anti-freeze.

Please leave out the pool cover, water bags (if necessary), plugs and any other pool closing parts specific for your pool.

Unfortunately it’s really hard for us to give an exact time of when we will be at your house. This is because we never know how long a pool will take to close until we get there! What we can do is send you an email the day before letting you know where you are on our list for the day and roughly what time we will be there at.

As late as possible. Anytime after Thanksgiving is when we recommend (especially if you have a safety cover). You can book your pool closing online here.