Sure! However, we still ask for a credit card number to reserve your spot incase something comes up (like you find out your favourite band is in town and can’t be home during the service anymore).

During our busy season (April – June & September – October). We do charge a cancellation fee if you cancel less than 24 hours before your scheduled appointment.

Nope! Just make sure we have access to the backyard.

On average its 2 hours. However this ranges from pool to pool depending on size, cover and condition of the pool.

We come 2 times for a full pool opening. The first time 90% of the work is done then we ask you to fill up the pool to the skimmer line, call us and then we will come back to start the system.

Of course! Just let our admin staff know when you book the appointment and they will add a note to your file.

Unfortunately it’s really hard for us to give an exact time of when we will be at your house. This is because we never know how long a pool will take to open until we get there! What we can do is send you an email the day before letting you know where you are on our list for the day and roughly what time we will be there at.

We like to assure our customers that our pool openings include pretty much everything to get you set up for the summer! The full list of what is included can be found on our swimming pool opening page.

We have a full blog post outlining when you should open your pool. For the short and sweet answer usually one week in advance of when you plan to use it is best! If you have a safety cover – open it as soon as possible. Leaving your pool closed for too long will cause the water to go green and may take weeks to get clear again.